Returns must be made within 14 days of receiving your order and the items must be in their original unused condition with all tags intact. We're unable to offer returns on pierced jewellery, cosmetics or swimwear where the hygiene seal has been removed.

  • 1. Pack your unwanted items in the original packaging (where possible)
  • 2. Choose one our of free returns methods below, please attach your label to the outside of your parcel
  • 3. Make your return and allow 10 working days for it to reach us to be processed
  • Lost your returns note? download a new one here
  • View our terms &conditions

asda toyou - free

Drop your parcel off at your most convenient Asda store. You can print a returns label online or in store when you visit. No printer required.

hermes collection - free

Arrange collection up to 7 days in advance between monday and saturday. Printer required.

hermes store - free

Return to over 4,500 parcel shop location, open 7 days a week with extended opening hours. Printer required.

doddle - free

Take your parcel to your local Doddle store and they'll do the rest. No printer required.

own method of return

You can return your parcel using your own method of return. Return to be paid by the customer.