Help page

From April this year you will no longer receive a delivery note in your parcel. You can easily book your return online using your order number and email address or postcode.

Book your return online

Our top FAQs

What is the returns policy?

Items must be returned in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, cosmetics or perfume where the cellophane packaging has been removed, or any underwear or swimwear where the hygiene seal has been removed. All of our face coverings are non-returnable.

Returns must be made within 28 days of delivery. You can book and pay for your return using our return portal below. Customers in the US can return for $8.25 USD and for Canadian customers the cost is $13.00 CAD.

Where is my order?

When your order's ready to leave our warehouse we'll email to let you know. Then you can Track your order for regular updates.

Only just ordered? You can check your order status and contact details in My Account.

Don’t forget that our couriers work ‘til 9pm (10pm for Evening Delivery) so your order could arrive in the evening. If you're not in when the courier tries to deliver don't panic! They'll leave a calling card with further instructions.

Can I cancel or amend my order?

Once your order has been placed, amendments and cancellations cannot be guaranteed.

If you request cancellation via live chat within 15 minutes of placing your order, we will attempt to cancel the order before it is dispatched. After 15 minutes we cannot cancel your order, but you can return unworn items within 28 days of delivery using the returns portal. Customers in the US can return for $8.25 USD and for Canadian customers the cost is $13.00 CAD.

If you have entered the incorrect delivery address at checkout, you may not need to cancel your order. Get in touch via live chat with the correct address ASAP and we will do our best to help.

When will I get my refund?

We will issue your refund for returned items ASAP. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.

Returning an item

You have 28 days from the date of delivery to return your items. You will need your email address/ delivery zipcode and the order number from your confirmation email.

  1. When you're ready to return, select 'create a return'.
  2. Enter your order number and delivery zipcode/ email address and choose the items to return.
  3. Choose your most convenient return method. Pay for and print your personalised return label.
  4. Return your parcel at your nearest drop-off point.
Create a return Track your return

Contact us

Chat to us now for an instant response, hit the icon to the left. Not there? Wait a minute or hit the email icon and we'll get back to you soon.

Where's my stuff at?

Fill in your details for an estimate of when your order will arrive

    Tracking info will appear here once it's with the courier
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